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Air Cargo

Digitisation, Modern GSE & Stronger Standard Implementation Essential To More Resilient Ground Handling

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May 20, 2026 0 Comments
Monika Mejstrikova, IATA’s Director Ground Operations

The International Air Transport Association (IATA) has urged for increased adoption of global standards and for moving towards advanced ground handling equipment (GSE) and digitalization within the industry. The move will help enhance safety, efficiency, sustainability, and resilience in the field of ground handling. The announcement was made during the 38th edition of the IATA Ground Handling Conference (IGHC), which kicked off in Cairo under the auspices of EgyptAir.

“While ground handling is usually invisible to passengers, its impact on their travel experience is obvious when something goes wrong. Be it a delay in receiving baggage, damage to aircraft, a mistake in loading, or a problem with turnaround. Such incidents take only a few minutes, but their consequences can affect a whole network. Increased implementation of standards, advanced equipment, and digitalization are essential foundations of future ground handling operations,” explained Monika Mejstrikova, IATA’s Director Ground Operations.

According to the recent statistics on ground handling safety by IATA, there have been no fatalities and only one serious injury reported from ground handling in 2025, among nearly 40 million flights. Standards are essential for ensuring safe and efficient ground operations. The IGOM and the AHM are considered critical guidelines for all airlines and ground handling service providers (GHSPs). As per IATA, there is a need to move faster towards the implementation of these standards, avoid any unnecessary variations, and increase the utilization of audit programs like ISAGO.

  • Implement IGOM and AHM consistently: The Operational Portal is currently being used by over 1,000 registered users, out of which 280 are airlines and 700+ are ground handler accounts. In 2025, the total number of organisations that reported their IGOM adoption rate was 582, and more than 500 of them have aligned their AHM training requirements.
  • Avoid unnecessary variations: IATA requested that all variations must be well-justified, clear, and minimal. In 2025, out of the organisations that provided information about their IGOM gap analysis, over 40% of them had no variations. On average, each audit report had 32 variations, making up 8% of all IGOM processes, which are mostly concerned with aircraft arrival procedures.
  • Boosting oversight through ISAGO: By 2025, the new ISAGO model will have already resulted in nearly 300 audits. Today, ISAGO certifies over 230 ground handling service providers at 441 stations located at more than 250 airports, and over 200 airlines use their audit reports.

 

Damage to aircraft on the ground is one of the most enduring operational and financial hazards in ground handling, with nearly 29,000 incidents of aircraft ground damage occurring in 2025. However, unless we manage to decrease the frequency of such cases, the expenses will escalate as our industry continues to grow. Modernization, however, involves much more than just ensuring that our equipment is safe. It must also be environmentally friendly. “One of the two priorities is a move towards improved GSE and electric GSE,” said Mejstrikova.

Disjointed data, manual work, and delayed data are still significant obstacles to improved safety and efficiency in ground handling.

“Ground handling processes continue to depend heavily on disjointed systems, manual entries, and delayed data. This gap in the availability of data creates chances for errors, lost luggage, misloaded planes, and the identification of hazards late in the process. Data leads to greater visibility and decision-making,” said Mejstrikova.

 

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