Rezo.ai, one of the fastest evolving AI-powered startups, is enabling some of India’s largest logistics companies to create a smart workforce and reduce operational costs by 20-30% this festive season. For these companies, Rezo.ai has efficiently brought down customer query resolution time by 4X - resulting in repeat customer orders and retention along with significantly increasing agent efficiency. This ground-breaking solution assists businesses in identifying the causes of slow sales as well as elements that would help them accelerate sales by assisting them ineffective customer interactions. Investments in digital technologies such as AI for customer-facing business functions are on the rise in the logistics sector. Rezo.ai has been seeing immense traction and interest from domestic as well as global logistics companies. Rezo.ai enhances the customer experience (CX) with in-built Robotic Process Automation (RPA) and also analyzes customer–agent interactions whilst training the agents accordingly. Companies in Logistics and several other industries rely on contact centers for handling customer service requests, queries, and escalations. By partnering with Rezo.ai, clients could see drastic improvements in customer satisfaction. The solution can assist agents and can also run in a fully automated manner. The agents can handle 2.5x the volume and with an automated system, exponential volumes can be handled with ease.  Speaking about the feat, Dr. Rashi Gupta, Chief Data Scientist & Co-founder, Rezo.ai said, “Rezo.ai adds a strategic value to the business when it comes to engaging with customers and creating a distinct experience for them. We leverage proprietary algorithms built using next-generation technology – AI, NLP, NLU to train models from unstructured voice and text data. These models once trained for an enterprise get deployed as virtual agents with the ability to talk and revert to customer queries just like the enterprise’s “best agent”. These models are designed to scale without a ramp-up period, provide a fast and consistent response to customer queries and save significantly on operational costs.”

Singapore-based Ascendas India Trust, which develops IT and logistics parks in India, on Monday said it will invest an estimated Rs 1,200 crore to develop the first phase of its first data centre project in the country. The project is located at Airoli, a growing data centre hub in Navi Mumbai, according to a statement posted on the company’s website. Ascendas Property Fund Trustee Pte Ltd, the trustee-manager of Ascendas India Trust (a-iTrust), said that “it will invest an estimated Rs 12 billion (Singapore dollar 216.6 million) to develop and operate phase one of its first data centre campus on a prime site in India”. The 6.6-acre greenfield site will be developed in phases into a fully-fitted data centre campus with a total potential built-up area of up to 5,75,000 square feet and 90 megawatts (MW) of power. The company will target customers such as global technology giants and cloud service providers, as well as large domestic enterprise clients.

Geek+ has announced the successful deployment and of 100 autonomous mobile robots (AMRs) in the distribution centre of Circle K Hong Kong. The deployment represents the commitment of the global AMR leader and Circle K Hong Kong to build supply chain resilience using technology and supporting customers with a wide selection of products and excellent services. The of 140,000 sq ft distribution center handles the deliveries of more than 300 Circle K convenience stores in Hong Kong, serving over 600,000 customers daily. With large volumes bound for different destinations and a wide selection of products ranging from small everyday items to food and cold goods, Circle K Hong Kong wanted to automate its warehouse and streamline large-scale logistics processes. In January 2021, the company decided to transform its operations with deployment of 100 Geek+ AMRs and ensure the effective daily handling of over 10,00,000 products. With ever-changing markets and difficulties predicting future demand, flexibility through digitalisation and real-time visibility is the key to building an agile supply chain. Moving forward, Geek+ and Circle K Hong Kong will work closely to secure the smooth operations of the largest automated warehouse within Asia’s grocery industry and ensure the timely and accurate allocation of millions of quality products to Circle K’s wide network of convenience stores. Bruce Ma, Senior Supply Chain Manager of Circle K Hong Kong says, “With substantial challenges facing our team, we aim to improve customers’ and employees’ experiences by reinventing our supply chain using automation technologies.” Lit Fung, VP, and Managing Director of Geek+ APAC, UK and Americas said, “We are excited to see our system support Circle K with the accuracy, efficiency, and flexibility needed to serve its wide network of convenience stores. Our AI-driven robotics system enables digitalisation for streamlining warehouse operations, which helps our customers improve competitiveness in an ever-changing environment.” Driven by intelligent software and QR-code technology, the network of Geek+ robots flexibly move racks of ordered goods from a designated area for inventory to employees positioned at workstations, where they finalise the picking process guided by the user-friendly interface. It improves the overall picking accuracy and efficiency. The flexibility of movable robot-compatible racking, combined with the ability to choose the optimal route and organise inventory densely according to real-time demand, improves space utilisation and offers more flexible supply chain operations. Additionally, Geek+ AMRs can operate 24x7 to better support periods of high throughput demand.

Hong Kong-based U-Freight Logistics (UFL) has completed work to turn one of the five freight hubs operated by them in into a smart warehouse. The company’s 21,000 sq ft e-commerce fulfilment centre (EFC) in Kwai Chung has been equipped with an automatic guided vehicle (AGV) and Intelligent Racking system, and associated operating software, to improve the efficiency of operations and reduce costs. For inbound consignments, the system, which was supplied by award-winning RV Automation Technology Company Limited will analyse the weight and dimensions of each Stock-Keeping Unit (SKU) in order to bring the most suitable storage rack to the EFC operations staff, enhancing the utilisation of storage capacity and shortening processing time. Furthermore, this shortens the time period to the outbound order processing stage, which means consumers get their goods sooner. When there are no operations staff at the EFC, the non-sleeping AGVs still execute instructions and pre-arrange the required goods to be ready for pick/pack when the operations staff return to work.  “The deployment of autonomous mobile robots in warehouses around the globe is transforming the future of the e-commerce sector and its ability to meet rising business and consumer demand,” says Simon Wong, Chief Executive Officer of the international freight forwarding and logistics group. “The latest development is part of U-Freight’s ongoing investment to meet the ever-increasing challenges of providing logistics services to this rapidly expanding sector of global trade. In our EFCs, picking operations account for an increasing proportion of costs, accounting for more than 50% of warehouse operation costs.” “Traditional warehouses mostly adopt the “person-to-goods” selection mode, which can mean high labour cost and low selection efficiency. By implementing an automatic guided vehicle (AGV) and Intelligent Racking System, we will be adopting the ‘goods-to-person’ picking mode, and believe this will improve production efficiency,” Wong says. “It should also enhance workplace safety and improve ergonomic conditions for operations staff in our EFCs.”

Geek+ and Universal Logic has announced a joint commitment to support the manufacturing and logistics industry with a paradigm-shifting goods-to-robot solution, for automating supply chain operations and elevating industry 4.0. Geek+ is a global leader in autonomous mobile robots (AMRs) and warehouse automation, and Universal Logic are known to be the pioneers of an AI/sensor/machine-control software ‘brain’ for robots. With large parts of the supply chain dependent on fixed automation and manual materials handling, the rise in demand for customisation and made-to-stock capabilities have resulted in strained processes. In turn, it has generated a need for technologies that can automate the flexibility and precision of skilled labour and combine it with the throughput capacity of dynamic inventory control. The partnership will give Universal Logic access to Geek+’s wide range of robotics hardware for intelligent sorting and picking. Built on autonomous mobile robot technology and AI-driven software, Geek+ will provide Universal Logic with the flexibility to automate the entire chain from dynamic inventory control to pick & pack, expanding from goods-to-man to goods-to-robot solutions. Correspondingly, Geek+ will have access to Neocortex, Universal Logic’s AI platform featuring real-time and modular robot control for extended perception, direct grasping, and advanced robot guidance, enabling human-like flexible picking capabilities, to unleash the true potential of intelligent robotics for logistics. Randy Randolph, Senior Sales Manager of Geek+ US said, “We are very glad to partner with Universal Logic and look forward to leveraging their extensive experience in automating dynamic robot behaviour to realise the full potential of our intelligent mobile robotics solutions. By combining our advanced robotics hardware with Universal Logic’s unparalleled experience, we believe that this collaboration has the potential to transform the global supply chain and shape the future.” Universal Logic CEO, David Peters stated, “The Geek+ mobile robot platform dovetails perfectly with Universal’s dynamic robot control for picking and packing, providing our customers seamless automation capabilities, creating an end-to-end solution to meet current and future supply chain needs.” Today, Geek+ and Universal Logic respectively serve a broad customer range including Fortune 500 Companies and regional businesses. The collaboration will enable them to strengthen their industry leadership and provide clients with flexible, adaptable, and efficient operations that can meet challenges associated with high mix/high volume applications in manufacturing, wholesale, and retail. By combining the efficiency and speed of robots with human-like precision and flexibility, it will allow businesses to realize stable and reliable supply chain operations and meet the challenges of tomorrow.

Science is an enterprise that should be cherished as an activity of the free human mind. Because it transforms who we are, how we live, and it gives us an understanding of our place in the universe. Ever since the Industrial Revolution, investments in science and technology have proved to be reliable engines of economic growth. If homegrown interest in those fields is not regenerated soon, the comfortable lifestyle to which Americans have become accustomed will draw to a rapid close. The only service a friend can really render is to keep up your courage by holding up to you a mirror in which you can see a noble image of yourself. George Bernard Shaw Where there's water on Earth, you find life as we know it. So if you find water somewhere else, it becomes a remarkable draw to look closer to see if life of any kind is there, even if it's bacterial, which would be extraordinary for the field of biology.We don't want tradition. We want to livein the present and the only history that is worth a tinker's dam is the history we make today. Keep Your Face to the Sunshine and You Cannot See a Shadow I think the greatest of people in society carved niches that represented the unique expression of their combinations of talents, and if everyone had the luxury of expressing the unique combinations of talents in this world, our society would be transformed overnight. Big ideas, big ambitious projects need to be embedded within culture at a level deeper than the political winds. It needs to be deeper than the economic fluctuations that could turn people against an expensive project because they're on an unemployment line and can't feed their families. However difficult life may seem, there is always something you can do and succeed at.Stephen Hawking Half of my library are old books because I like seeing how people thought about their world at their time. So that I don't get bigheaded about something we just discovered and I can be humble about where we might go next. Because you can see who got stuff right and most of the people who got stuff wrong. If we find life out there, and it's not us, we will deem it not intelligent. But what may be equally as likely is that we find life that's vastly more intelligent than we are. If that's the case, we are putty in their hands. With regard to robots, in the early days of robots people said, 'Oh, let's build a robot' and what's the first thought? You make a robot look like a human and do human things. That's so 1950s. We are so past that. The one thing that can solve most of our problems is dancing. The caricature of science is that we hold tight to the theories we have, and shun challenges to them. That's just not true. In fact, we hold our highest rewards for those scientists who can prove others wrong. And by the way, they are famous in their own lifetimes. We don't wait until they're dead. People May Hear Your Words, but They Feel Your Attitude Every account of a higher power that I've seen described, of all religions that I've seen, include many statements with regard to the benevolence of that power. When I look at the universe and all the ways the universe wants to kill us, I find it hard to reconcile that with statements of beneficence. We aren't addicted to oil, but our cars are. I have a personal philosophy in life: If somebody else can do something that I'm doing, they should do it. And what I want to do is find things that would represent a unique contribution to the world - the contribution that only I, and my portfolio of talents, can make happen. Those are my priorities in life. We didn't build the interstate system to connect New York to Los Angeles because the West Coast was a priority. No, we webbed the highways so people can go to multiple places and invent ways of doing things not thought of by the persons building the roads. When you innovate, you create new industries that then boost your economy. And when you create new industries and that becomes part of your culture, your jobs can't go overseas because no one else has figured out how to do it yet. The history of exploration across nations and across time is not one where nations said, 'Let's explore because it's fun.' It was, 'Let's explore so that we can claim lands for our country, so that we can open up new trade routes; let's explore so we can become more powerful.'

Science is an enterprise that should be cherished as an activity of the free human mind. Because it transforms who we are, how we live, and it gives us an understanding of our place in the universe. Ever since the Industrial Revolution, investments in science and technology have proved to be reliable engines of economic growth. If homegrown interest in those fields is not regenerated soon, the comfortable lifestyle to which Americans have become accustomed will draw to a rapid close. The only service a friend can really render is to keep up your courage by holding up to you a mirror in which you can see a noble image of yourself. George Bernard Shaw Where there's water on Earth, you find life as we know it. So if you find water somewhere else, it becomes a remarkable draw to look closer to see if life of any kind is there, even if it's bacterial, which would be extraordinary for the field of biology.We don't want tradition. We want to livein the present and the only history that is worth a tinker's dam is the history we make today. Keep Your Face to the Sunshine and You Cannot See a Shadow I think the greatest of people in society carved niches that represented the unique expression of their combinations of talents, and if everyone had the luxury of expressing the unique combinations of talents in this world, our society would be transformed overnight. Big ideas, big ambitious projects need to be embedded within culture at a level deeper than the political winds. It needs to be deeper than the economic fluctuations that could turn people against an expensive project because they're on an unemployment line and can't feed their families. However difficult life may seem, there is always something you can do and succeed at.Stephen Hawking Half of my library are old books because I like seeing how people thought about their world at their time. So that I don't get bigheaded about something we just discovered and I can be humble about where we might go next. Because you can see who got stuff right and most of the people who got stuff wrong. If we find life out there, and it's not us, we will deem it not intelligent. But what may be equally as likely is that we find life that's vastly more intelligent than we are. If that's the case, we are putty in their hands. With regard to robots, in the early days of robots people said, 'Oh, let's build a robot' and what's the first thought? You make a robot look like a human and do human things. That's so 1950s. We are so past that. The one thing that can solve most of our problems is dancing. The caricature of science is that we hold tight to the theories we have, and shun challenges to them. That's just not true. In fact, we hold our highest rewards for those scientists who can prove others wrong. And by the way, they are famous in their own lifetimes. We don't wait until they're dead. People May Hear Your Words, but They Feel Your Attitude Every account of a higher power that I've seen described, of all religions that I've seen, include many statements with regard to the benevolence of that power. When I look at the universe and all the ways the universe wants to kill us, I find it hard to reconcile that with statements of beneficence. We aren't addicted to oil, but our cars are. I have a personal philosophy in life: If somebody else can do something that I'm doing, they should do it. And what I want to do is find things that would represent a unique contribution to the world - the contribution that only I, and my portfolio of talents, can make happen. Those are my priorities in life. We didn't build the interstate system to connect New York to Los Angeles because the West Coast was a priority. No, we webbed the highways so people can go to multiple places and invent ways of doing things not thought of by the persons building the roads. When you innovate, you create new industries that then boost your economy. And when you create new industries and that becomes part of your culture, your jobs can't go overseas because no one else has figured out how to do it yet. The history of exploration across nations and across time is not one where nations said, 'Let's explore because it's fun.' It was, 'Let's explore so that we can claim lands for our country, so that we can open up new trade routes; let's explore so we can become more powerful.'

Science is an enterprise that should be cherished as an activity of the free human mind. Because it transforms who we are, how we live, and it gives us an understanding of our place in the universe. Ever since the Industrial Revolution, investments in science and technology have proved to be reliable engines of economic growth. If homegrown interest in those fields is not regenerated soon, the comfortable lifestyle to which Americans have become accustomed will draw to a rapid close. The only service a friend can really render is to keep up your courage by holding up to you a mirror in which you can see a noble image of yourself. George Bernard Shaw Where there's water on Earth, you find life as we know it. So if you find water somewhere else, it becomes a remarkable draw to look closer to see if life of any kind is there, even if it's bacterial, which would be extraordinary for the field of biology.We don't want tradition. We want to livein the present and the only history that is worth a tinker's dam is the history we make today. Keep Your Face to the Sunshine and You Cannot See a Shadow I think the greatest of people in society carved niches that represented the unique expression of their combinations of talents, and if everyone had the luxury of expressing the unique combinations of talents in this world, our society would be transformed overnight. Big ideas, big ambitious projects need to be embedded within culture at a level deeper than the political winds. It needs to be deeper than the economic fluctuations that could turn people against an expensive project because they're on an unemployment line and can't feed their families. However difficult life may seem, there is always something you can do and succeed at.Stephen Hawking Half of my library are old books because I like seeing how people thought about their world at their time. So that I don't get bigheaded about something we just discovered and I can be humble about where we might go next. Because you can see who got stuff right and most of the people who got stuff wrong. If we find life out there, and it's not us, we will deem it not intelligent. But what may be equally as likely is that we find life that's vastly more intelligent than we are. If that's the case, we are putty in their hands. With regard to robots, in the early days of robots people said, 'Oh, let's build a robot' and what's the first thought? You make a robot look like a human and do human things. That's so 1950s. We are so past that. The one thing that can solve most of our problems is dancing. The caricature of science is that we hold tight to the theories we have, and shun challenges to them. That's just not true. In fact, we hold our highest rewards for those scientists who can prove others wrong. And by the way, they are famous in their own lifetimes. We don't wait until they're dead. People May Hear Your Words, but They Feel Your Attitude Every account of a higher power that I've seen described, of all religions that I've seen, include many statements with regard to the benevolence of that power. When I look at the universe and all the ways the universe wants to kill us, I find it hard to reconcile that with statements of beneficence. We aren't addicted to oil, but our cars are. I have a personal philosophy in life: If somebody else can do something that I'm doing, they should do it. And what I want to do is find things that would represent a unique contribution to the world - the contribution that only I, and my portfolio of talents, can make happen. Those are my priorities in life. We didn't build the interstate system to connect New York to Los Angeles because the West Coast was a priority. No, we webbed the highways so people can go to multiple places and invent ways of doing things not thought of by the persons building the roads. When you innovate, you create new industries that then boost your economy. And when you create new industries and that becomes part of your culture, your jobs can't go overseas because no one else has figured out how to do it yet. The history of exploration across nations and across time is not one where nations said, 'Let's explore because it's fun.' It was, 'Let's explore so that we can claim lands for our country, so that we can open up new trade routes; let's explore so we can become more powerful.'

Science is an enterprise that should be cherished as an activity of the free human mind. Because it transforms who we are, how we live, and it gives us an understanding of our place in the universe. Ever since the Industrial Revolution, investments in science and technology have proved to be reliable engines of economic growth. If homegrown interest in those fields is not regenerated soon, the comfortable lifestyle to which Americans have become accustomed will draw to a rapid close. The only service a friend can really render is to keep up your courage by holding up to you a mirror in which you can see a noble image of yourself. George Bernard Shaw Where there's water on Earth, you find life as we know it. So if you find water somewhere else, it becomes a remarkable draw to look closer to see if life of any kind is there, even if it's bacterial, which would be extraordinary for the field of biology.We don't want tradition. We want to livein the present and the only history that is worth a tinker's dam is the history we make today. Keep Your Face to the Sunshine and You Cannot See a Shadow I think the greatest of people in society carved niches that represented the unique expression of their combinations of talents, and if everyone had the luxury of expressing the unique combinations of talents in this world, our society would be transformed overnight. Big ideas, big ambitious projects need to be embedded within culture at a level deeper than the political winds. It needs to be deeper than the economic fluctuations that could turn people against an expensive project because they're on an unemployment line and can't feed their families. However difficult life may seem, there is always something you can do and succeed at.Stephen Hawking Half of my library are old books because I like seeing how people thought about their world at their time. So that I don't get bigheaded about something we just discovered and I can be humble about where we might go next. Because you can see who got stuff right and most of the people who got stuff wrong. If we find life out there, and it's not us, we will deem it not intelligent. But what may be equally as likely is that we find life that's vastly more intelligent than we are. If that's the case, we are putty in their hands. With regard to robots, in the early days of robots people said, 'Oh, let's build a robot' and what's the first thought? You make a robot look like a human and do human things. That's so 1950s. We are so past that. The one thing that can solve most of our problems is dancing. The caricature of science is that we hold tight to the theories we have, and shun challenges to them. That's just not true. In fact, we hold our highest rewards for those scientists who can prove others wrong. And by the way, they are famous in their own lifetimes. We don't wait until they're dead. People May Hear Your Words, but They Feel Your Attitude Every account of a higher power that I've seen described, of all religions that I've seen, include many statements with regard to the benevolence of that power. When I look at the universe and all the ways the universe wants to kill us, I find it hard to reconcile that with statements of beneficence. We aren't addicted to oil, but our cars are. I have a personal philosophy in life: If somebody else can do something that I'm doing, they should do it. And what I want to do is find things that would represent a unique contribution to the world - the contribution that only I, and my portfolio of talents, can make happen. Those are my priorities in life. We didn't build the interstate system to connect New York to Los Angeles because the West Coast was a priority. No, we webbed the highways so people can go to multiple places and invent ways of doing things not thought of by the persons building the roads. When you innovate, you create new industries that then boost your economy. And when you create new industries and that becomes part of your culture, your jobs can't go overseas because no one else has figured out how to do it yet. The history of exploration across nations and across time is not one where nations said, 'Let's explore because it's fun.' It was, 'Let's explore so that we can claim lands for our country, so that we can open up new trade routes; let's explore so we can become more powerful.'