The 24×7 control room set up in the Union home ministry to monitor the nationwide lockdown will be used to ensure a faster resolution of the complaints of drivers and transporters on inter-state movement of cargo.

To ensure faster resolution of the issues of the drivers and transporters engaged in goods supply during lockdown, the Centre has decided to use the control room of the home ministry.

The development came after Road Transport and Highways Minister Nitin Gadkari held a meeting with officials of state transport departments where the issues of transporters and drivers were flagged.

To serve the purpose, the Centre has decided to depute Ministry of Road Transport and Highways (MoRTH) officials in the control room set up under the Union home ministry.

The officials will assist in complaints and grievances resolution relating to the transport sector and drivers. They would also compile the daily report on such complaints.

MORTH, NHAI, transport departments of the states/UTs, and transport associations will together decide on taking necessary steps to discuss and provide information to the drivers/transporters.

To lodge any complaint pertaining to the movement of goods and carriers during the lockdown, drivers and transporters can reach out to the control room by dialing 1930.

In addition, the National Highways Authority of India (NHAI) helpline number – 1033 has also been made available for national highway-related grievances.

All India Motor Transport Congress (AIMTC), the apex body of transporters representing about 95 lakh truckers, has been seeking the government intervention in this regard, as drivers and transporters were facing multiple problems on the ground.

The cargo movement during the lockdown is being governed by MHA orders and guidelines.

It provides for redressal of complaints by drivers and transporters on passage of goods carriers, including empty trucks, and inter-state movement of the driver and cleaner between their residence and the truck parking area.

MHA has already directed the states and UTs to ensure uninterrupted movement of trucks.


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