The control room set up by the Department for Promotion of Industry and Internal Trade (DPIIT), under the Ministry of Commerce and Industry, is playing a pivotal role in monitoring the issues and has reportedly resolved 89% queries related to industry and trade, faced by various stakeholders during the lockdown period.
“Until April 28, out of the total number of 1962 queries registered, 1739 have been resolved/settled. 223 are currently under resolution,” the Ministry of Commerce and Industry said today.
Out of 1962 queries registered, more than 1000 queries were received from five States/UTs viz. Delhi, Maharashtra, Uttar Pradesh, Haryana and Gujarat.
The Ministry informed that a dedicated team has been put in place to monitor and tracking the disposal of queries and to generate daily reports for information of senior officers in the department.
The team closely tracks the important queries by calling up the affected people and obtains their inputs while taking up the matter with the concerned agency.
“This also helps in making an assessment about the efficacy of various agencies involved in resolution of issues. This team of professionals helps senior officers to know the impact of their interventions and thus keeps everyone apprised of the status of resolution of grievances,” it added.
According to the ministry, the control room has been receiving queries through telephone calls as well as email regarding ground level difficulties as well as the procedural and policy issues being faced by the manufacturers, transporters, distributors, wholesalers and e-commerce companies.
After registering the queries, the DPIIT control room staff forwards the same to the State level control rooms and the Chief Secretary of the State with the request to initiate necessary action and ensure that the required relief is provided to the querists at the earliest.
The queries are forwarded to the senior officers of DPIIT who constantly monitor the issues and in case of an issue requiring urgent intervention, the same are also taken up with other officers of the State Government including the concerned District Magistrate or Police functionaries.
All the senior officers of the DPIIT have been assigned specific States with which they continuously interact and urge upon the State functionaries to initiate action on pending issues.
The State Government Departments such as Industry, Transport, Consumer Affairs and Food and public Distribution are also monitoring the resolution of such queries separately.
During the course of lockdown, any manufacturing, transporter, distributor, wholesaler or e-commerce company facing ground level difficulties in transportation and distribution of goods or mobilisation of resources can inform to the Department through a telephone number (+91 11 23062487) and email id firstname.lastname@example.org.
The telephone number is functional from 8 AM to 6 PM.