GMR led Hyderabad International Airport Limited (GHIAL) has emerged as the winner of the coveted Airports Council International (ACI) Airport Service Quality (ASQ) Departures Awards by being adjudged as the ‘Best Airport by Size and Region’ and its first-ever ‘Best Airport in Environment & Ambience by Size’, both in Asia-Pacific region for 2019, in its category of 15-25 Million Passengers Per Annum (MPPA).
ASQ is the world’s leading airport passenger service and bench marking programme measuring passengers’ satisfaction while they are travelling through an airport. The award trophy will be conferred during the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September 2020.
Speaking on this recognition, S G K Kishore, CEO, GHIAL said, “We feel honoured that our passengers have chosen us as the Best Airport in the annual ASQ survey 2019 conducted by ACI. This milestone echoes the rigour and teamwork of our stakeholders including DGCA, CISF, BCAS, AAI, Immigration, Customs, Airlines; our employees and all business partners / vendors, who are working at the airport towards a common goal to serve our customers. We are also thankful to the Ministry of Civil Aviation for their support. This award is testimony of our tireless efforts to make our passenger experience the best and our pursuit towards excellence.”
Kishore continued, “While we are expanding to build a future-ready airport doubling our capacity, we are also sensitive towards environment and the ambience of the airport. ACI has recognized this fact as well and honoured us with the Best Environment and Ambience by Size in our category. We have also recently been certified by ACI as a carbon neutral (Level 3+, neutrality) airport– a feat which we have achieved thrice in a row.”