American Airlines has announced the appointment of Jessica Tyler as President of Cargo. She has also been named VP of Airport Excellence, a newly-formed organisation to support the airline’s commitment to operational excellence. Tyler is preceded by Rick Elieson, who moved within the company to serve as Vice President of Loyalty, overseeing the AAdvantage® loyalty program.
In this new role, Tyler will be leading the teams responsible for the success of the cargo business and delivering operational and customer service excellence for both airports and cargo. She will report directly to Jim Butler, Senior Vice President of Airport Operations and Cargo.
“Rick did a wonderful job leading the cargo division for the last few years. He’s earned us the best revenue and performance year in cargo history, and I’m thankful for the way he has navigated cargo through this pandemic thus far,” said Butler.
“Under Rick’s leadership, Jessica led the largest investment in cargo to-date – a business transformation effort that is just one of several large-scale modernisation and change initiatives she has overseen. Her experience and leadership in developing teams that achieve customer-focused success make her the right leader for the airports and cargo team in this challenging climate,” added Butler.
This new appointment and role are part of American’s recent right-sizing of its management and support staff as the company rebounds from the impact of the COVID-19 pandemic.
