Air Canada Cargo announced a series of key senior leadership appointments, which include Matthieu Casey as Managing Director, Commercial – Cargo, Dotane Harel as Director – Regulatory and Operations Process Engineering, Herve Riboulet as Director – Cargo Analytics and CRM, Jeffry Edwards as Director – Cargo Network Control, Stephen Phillips as Director – Cargo Sales, Tal Mor as Director – Global Partnership Programmes, Sebastian Cosgrove as Director – Global Customer Service.

Casey, in his enhanced role, will oversee global sales, revenue management, and cargo analytics with responsibility for Air Canada Cargo’s digital and direct customer experience.

Dotane Harel in his expanded role will have oversight of Air Canada Cargo’s worldwide airside, warehouse, and freighter operations as it pertains to quality, compliance, and continuous improvement. He will also be responsible for leading and sustaining process re-engineering across the cargo system, including oversight of lean initiatives for policy, processes, procedures across all of the airline’s cargo hubs and ensuring alignment with rules and regulations governing the global cargo industry.

In his new role, Herve Riboulet will be accountable for establishing a CRM and Analytics Centre of Excellence that will deliver and guide the global cargo organisation in analytics driven decision-making, and integration of the CRM solution and all relevant processes, while in his expanded role, Jeffry Edwards will be responsible for leading and managing the global cargo network control team and will provide leadership oversight and strategic direction for the global cargo network.

“I am thrilled to be further strengthening our senior leadership team at Air Canada Cargo,” says Jason Berry, Vice President, Cargo, Air Canada. “We showed incredible innovation and resilience during the pandemic, and as we emerge stronger than ever, these key leaders will play an integral role as we ramp up our freighter network and continue to grow our business following a successful 2021.”

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