Hong Kong Air Cargo Terminals Limited (Hactl) has opened its new revolutionary integrated Hactl Control Centre (iHCC), creating a single command centre that is manned 24/7/365.

The iHCC centralises operations control, systems control and maintenance control for the first time, with duty managers able to monitor the entire SuperTerminal 1 facility – from traffic management at its truck parks through the many different functional areas of the terminal, to cargo dispatch activities at the airside area.

Before the opening of the iHCC, monitoring and controlling functions were decentralised to the individual Operations, Engineering and Facilities Services, and Information Services departments, which created a time lag in data collection and sharing.

Paul Cheng, Executive Director– Operations at the Hong Kong’s largest independent air cargo handler says, “iHCC provides totally-comprehensive, accurate and instantaneous information on every aspect of Hactl’s giant operation; this is available to those managers with the required access rights, providing them with a holistic view of the operational status of both cargo and flights.”

“Not only does this enable us to run our everyday operations at a new level of efficiency, it means we can forecast potential problems before they create issues. That places us in a better position to cope with every kind of potential emergency – including any future pandemic or similar large-scale crisis.”     

The iHCC provides comprehensive real-time data and workload forecasts for the coming eight hours, enabling instant adjustments to be made to staffing and resources to cope with any unexpected workload peaks.

The iHCC also serves as a fully integrated emergency centre, facilitating the involvement of the crisis management team, and coordinating actions across all departments, to ensure effective decision-making and proactive responses to crises. The Centre’s concept is similar to the emergency centres now found in many airlines and major airports around the world.


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