Southwest Airlines’ cargo arm has rolled out a new tracking capability, allowing customers to receive real-time information as the carrier moves their shipments from origin to destination.
The Dallas-based airline said it has invested in a plane-side scanning process, marking significant technology advancement for its cargo operations. This has enabled its internal teams to track and trace cargo as they move through Southwest’s network from start to finish.
Since rolling out the initial process, the airline is now making this information available to its customers so they have direct access to their shipment’s scanning data. In addition, Southwest Airlines said it has made several enhancements for a smooth and user-friendly experience with the ability to:
- View timestamps of the moment cargo is loaded on and off the plane
- Opt in to receive additional tracking emails for the confirmed departure and arrival of their cargo
- Easily find shipment information with a more streamlined tracking page structure