Air France KLM Martinair (AFKLMP) Cargo has reported an increase in the use of its digital booking services since the outbreak of the coronavirus.
In June, the cargo airline recorded online bookings above 60% for the first time. In the US, its online sales percentage was over 50%, which is an all-time record. Visits to the carrier’s myCargo portal were up 40% in the past two months.
AFKLMP said it had started connecting its online services directly with the systems of its customers, via API technology. This direct connection has made it very easy for customers to make bookings and access other services, ensuring great efficiency and optimum time-to-market.
The cargo airline said it is exploring further connectivity with stakeholders in the logistics value chain, including third party-portals. The aim is to cover the full customer journey in myCargo, including all relevant services.
AFKLMP is also developing a wide array of new services, which it expects to launch in the near future.
Due to increasing customer demand, AFKLMP has been expanding its cargo network via its Paris Charles de Gaulle (CDG) and Amsterdam Schiphol hubs.
Its cargo network now offers 534 weekly frequencies to 93 unique long-haul destinations.
The carrier recently resumed flights between Paris CDG and Vancouver, Toronto, San Francisco, Miami and Santiago de Chile. From Amsterdam Schiphol, it has resumed flights to Washington DC, San Francisco, Vancouver and Calgary.
AFKLMP said it will be increasing flight frequencies to numerous destinations, including Atlanta, Vancouver, Mexico City, Lima, Sao Paulo, Bangkok, Bangalore, Delhi, Réunion, Fort-de-France, Pointe-à-Pitre and Cayenne.
The carrier, last week, added Paris to Lima and Amsterdam to Jakarta, Cartagena and Montreal to its network.
GertJan Roelands, SVP of Sales & Distribution at AFKLMP Cargo, “At Air France KLM Martinair Cargo, we will keep striving to enhance the service we offer customers, regularly adding new destinations and frequencies to our cargo network and enhancing our range of digital services. Our ambition is to offer an optimum customer experience and to be industry leader in this regard.”